Gridwall, Slatwall
Displays Online!
Store Fixtures
at Wholesale!
Garment Racks
Shipped Fast!
No Minimum
Fixtures Order!
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Gridwall, Slatwall Displays Online! |
Store Fixtures at Wholesale! |
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Garment Racks Shipped Fast! |
No Minimum Fixtures Order! |
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Policies
We accept Visa, Mastercard and Discover credit cards through the secure checkout of our website. Payment may also be made by check or money order. To pay by check or money order, please contact us at: service@hooksandracks.com Please allow up to 10 business days, from payment receipt, for order processing when paying by check. WE DO NOT SHIP COD.
In accordance with Florida Department of Revenue regulations, a sales tax rate of 7% will be applied to all orders shipping to the state of Florida.
We do not require a minimum order dollar amount. Items are sold in full case packs only.
Most orders for in-stock merchandise are shipped within 1 business day and are delivered in approximately 5 business days from ship date. All orders are shipped via ground only from our nearest in-stock distribution center. We do not ship next day or 2nd day air, due the size and weight of most shipments. We deliver to the Continental 48 United States from 3 distribution centers in Florida, New Jersey and California. Unfortunately, we do not guarantee specific shipment or delivery dates for any orders. Most orders contain multiple packages and may arrive over a period of several days. 
Ships by Truck Freight
Some oversized items, noted by "Ships by Truck Freight" can be shipped to commercial / business addresses only. Freight shipments are delivered via a curbside service and will require someone to unload and receive all merchandise. Each freight shipment’s piece count and condition must be verified prior to issuing signed acceptance on the delivery receipt. All shortage or damage claims made after delivery acceptance must be referred directly to the freight carrier. Please ensure you provide a complete deliverable, valid, physical shipping address, as shippers cannot provide delivery to P.O. Boxes or unoccupied addresses. All deliveries are made during business hours and will require a signature. Undeliverable shipments will be designated as salvage and liquidated by the freight carrier.
A 15% order cancellation processing fee will be charged to all unshipped cancelled orders. Product returns are accepted within 10 days of merchandise receipt with an approved returned merchandise authorization number. All returned products must be in original and unused condition, with all packaging and will be subject to a 35% re-stocking fee. Shipping and freight charges will not be refunded. Return freight charges are paid by the customer. All returns must meet these terms for authorization without exception. To request a return merchandise authorization number email us at: returns@hooksandracks.com Please include:
We make every effort to ensure your products arrive without damage. Thoroughly inspect all packages for damage in the presence of the delivery personnel prior to acceptance. If merchandise appears to be damaged in any way, or you suspect hidden damage, do not accept delivery. If your shipment is partially damaged, note your delivery receipt, refuse the damaged portion of your shipment and email us at: damage@hooksandracks.com Please include:
Information obtained while processing your order is for our company records only. Delivery information is provided to shippers for delivery purposes only. We do not sell this information to any third party for any reason.
For answers to our most frequently asked questions, please click here to visit our FAQ page. | |||||||||||||||||
